Booking Terms and Conditions for North Hole Farm Holidays

It is strongly recommended that you are protected for cancellation by travel insurance prior to making a booking.

MAKING A BOOKING

You must be 18 years of age or over to book accommodation and stay at North Hole Farm Holidays.

The maximum number of guests in the accommodation is two adults. No children for safety reasons.

All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your arrival date. If your booking is less than 8 weeks from the date of your stay the full cost of your stay is required.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and North Hole Farm Holidays.

If the balance is not paid by the due date North Hole Farm Holidays reserves the right to re-let your accommodation and retain the deposit.

The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.

North Hole Farm Holidays reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

ARRIVAL & DEPARTURE TIMES

Your accommodation will be ready by 4pm on the day of arrival, and must be vacated by 10am on the day of departure.

All arrivals must be before 10pm, all year round unless by prior arrangement. We ask that late arrivals keep noise to a minimum.

CANCELLATIONS

Any cancellation must be in writing via email to northholefarmholidays@gmail.com and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 14 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.

If you are unable to travel for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.

REFUNDS

Cancellations made within 14 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

If your dates are resold:

You will be entitled to a refund of all payments you have made to us minus:

(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;

and

(b) a £50 cancellation admin charge.

If your dates cannot be resold then:

If you cancelled

Eight weeks or more prior to the check-in date

We will retain the deposit you paid at the time of booking.

Less than eight weeks to the check-in date

We will retain all payments made and you will be liable for any outstanding balance payment.

If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

If we cancelled your stay:

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

GUEST BEHAVIOUR & NOISE

It’s important to us that all our guests enjoy a peaceful and relaxing stay with us. North Hole Farm Holidays is in a quiet, remote location in the countryside and guests choose to stay with us because they are seeking to retreat, relax and unwind. To keep this peaceful tranquillity, we do not allow any music or radios outside of the properties. Please use headphones if you are listening to music outside.

After 10pm, the only sounds you should be able to hear are the owls hooting and the sound of farm animals, as you star gaze. If you want to party until 2am around the camp fire, then North Hole Farm Holidays really isn’t the right location for you.

In exceptional circumstances, we reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be forthcoming.

Drugs or prohibited substances are not permitted in the accommodation or on site, at any time.

Due to our insurance conditions, visitors are not permitted in the properties at any time. Children are not permitted in the properties as guests or visitors, at any time unless it’s a baby by prior arrangement in some of our properties (owners discretion).

In high season we provide reclining sun loungers in some of our properties for guests to enjoy during their stay. We also provide hot tubs in some of our properties.

Please note:

You use these entirely at your own risk and must use them in an appropriate and safe manner;

We accept no liability for injury as a result of using this equipment inappropriately or whilst under the influence of alcohol or drugs;

COMMERCIAL USE OF THE PROPERTY

The properties are rented to you for purely non-commercial leisure purposes only. Filming, photography or other commercial uses including influencers/blogger content creation must be be done with prior authorisation from North Hole Farm Holidays management. Additional charges may apply for commercial use.

PARTIES & EVENTS

Parties or events are not permitted. The maximum number of persons using the accommodation at any time must not exceed 2 persons and only those listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. No external suppliers or third parties, such as styling companies or caterers, are allowed, unless they are our pre-approved suppliers.

CLEANING, DAMAGE & BREAKAGES

Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.

All cleaning, under normal circumstances is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings, or picking up of excess dog hair then North Hole Farm Holidays reserves the right to charge for this work at a rate of £20 per hour. North Hole Farm Holidays reserves the right to invoice guests following their stay.

Guests will be charged for any item(s) that are removed or lost from the accommodation.

DRONES

The use of drones for commercial or private use is strictly prohibited.

DOGS & PETS

Dogs allowed in three of our properties (not Shepherds Watch) but must be booked in and pre agreed by us – we regret no puppies under 10 months of age. Dogs must be kept on leads, when out on the farm as neighbouring fields contain horses and livestock which can be scared by straying dogs. Dogs not to be left unattended in the property at any time – most local pubs accept dogs – and dog mess should be cleared up prior to vacating property – dust pan and brush, hoovers and lint rollers are provided to help clear up excess dog hair prior to your departure. Any dog damage or extra cleaning of dog hair will be charged for. We may consider one extra dog, but this will incur an additional £35 pet fee requested after booking.

SMOKING

Smoking, vaping and e-cigarettes are not permitted in the properties or outside on any wooden decked areas. Smoking is permitted at ground level but please extinguish cigarette butts fully in the bucket provided and dispose of them responsibly.

CANDLES

Due to the high fire risk with a wooden structure, the use of candles and tea lights, are not permitted in the properties or the raised wooden deck area, at any time.

FIREWORKS & CHINESE LANTERNS

Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.

BBQ, HOT TUB AND INDOOR WOOD BURNER

Please do not light fires anywhere on the site. Only use the fire wood provided in the wood store. Use of the wood fired hot tubs and wood burners can be dangerous and is at the user’s own risk.

We supply wood suitable for the hot tub and wood burner for your stay. If you require charcoal for the bbq please bring your own. Additional wood is free of charge and available on request. Please do not use wood in the BBQ as it will cause damage that you will be liable for.

Please ensure that wood burner doors are latched shut during use.

SERVICE UTILITIES

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify North Hole Farm Holidays management immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

EXTERNAL LIGHTING

North Hole Farm Holidays is situated in an Area of Outstanding Natural Beauty (AONB) and it has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants.

Please note there is limited solar pathway lighting to the property from the car parking area.

At dusk, we kindly ask that you close the blackout curtains and blinds and external lights are switched off (if not in use for your safety), to minimise the impact of lighting on the nocturnal wildlife, such as bats.

RECYCLING & THE ENVIRONMENT

We have provided a recycling bin for recyclable waste and ask that you recycle as much as possible. Welcome information in the property will advise what is recyclable locally for your convenience and to reduce your stay’s impact on the environment.

SAFETY

North Hole Farm Holidays provides a unique glamping holiday experience in a natural environment. This environment presents inherent risks, and these form part of the glamping experience you are entering into when you stay at North Hole Farm Holidays.

North Hole Farm Holidays is situated in an area designated AONB (Area of Outstanding Natural Beauty – North Devon). The site landscaping and guest areas at North Hole Farm Holidays have been left deliberately untouched and wild to protect the native plants, trees and wildlife.

You are reminded of the higher degree of risk a farm environment presents and you should take appropriate and reasonable care for your safety and the safety of others at all times. This includes wearing suitable clothing and footwear for the terrain and weather conditions during your stay. You are fully responsible for your own safety at all times.

PERSONAL PROPERTY

North Hole Farm Holidays will not be held responsible for any loss or damage to any property on North Hole Farm Holidays premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.

ACCESS, CARS & PARKING

North Hole Farm Holidays has a narrow access track from the main road to the car parking area. Please drive slowly and carefully on the track (maximum speed 5mph) and be considerate of neighbouring properties on your arrival and departure from the site.

There is parking for one guest vehicle only. In the event that you wish to bring more than one vehicle you must notify North Hole Farm Holidays at least 7 days in advance who will advise where to park the additional vehicle. No more than 2 vehicles are permitted at any time.

EXTREME WEATHER

North Hole Farm Holidays holds no responsibility for guests who are unable to attend the property due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach North Hole Farm Holidays due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.

If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

In below zero temperatures, with the risk of water pipes freezing, the hot tub may not be able to be used. If this is the case, North Hole Farm Holidays will refund you a discretionary amount to cover the loss of hot tub usage.

FORCE MAJEURE

North Hole Farm Holidays accept no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of North Hole Farm Holidays management.

NORTH HOLE FARM HOLIDAYS RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.

First issued 17.10.2024. Last updated 17.10.2024 by S and L Heywood Holiday Lettings t/a North Hole Farm Holidays

Contact Us

If you have any questions about these Terms, please contact us at info@northholefarmholidays.co.uk.